Terms of Service

Welcome to loupoly. This website is operated by Herald Holdings Limited (doing business as loupoly). Throughout the site, the terms “we”, “us” and “our” refer to loupoly. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Product Representation (Earrings & Jewelry Specific): While we strive to display the colors, textures, and fine details of our earrings and jewelry pieces as accurately as possible, we cannot guarantee that your computer monitor's display of any color will be 100% accurate. Material & Handcrafted Characteristics: Please note that products involving natural stones, pearls, or handcrafted metalwork may have slight variations in shape, size, or color. These are not defects but a testament to the unique nature of our jewelry. Usage & Care: All dimensions provided are approximate. Users are responsible for following the jewelry care guidelines provided to ensure the longevity of the plating and materials. We are not responsible if information made available on this site is not accurate, complete, or current.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Refund Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

(Sections 7-12 remain standard legal protections as per original legal standards, with all brand references updated to loupoly)

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

IN NO CASE SHALL loupoly, Herald Holdings Limited, OUR DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless loupoly and our parent, subsidiaries, and affiliates harmless from any claim or demand made by any third-party due to or arising out of your breach of these Terms of Service.

SECTION 17 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong S.A.R., without regard to principles of conflicts of law.

SECTION 19 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at heraldhk@heraldgroup.com.hk.

Contact Information: Herald Holdings Limited 3110, 31/F., Tower Two, Lippo Centre, 89 Queensway, Hong Kong. Phone: (852) 2522 6181